Privacy Policy

1. Introduction

Nyflextec ("we", "us", or "our") is an information technology and software development company based in India. This Privacy Policy explains how we handle personal information collected through our website https://www.nyflextec.com and our software products such as AgniPOS, MeraMed, and ManagerJi.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

a. Information you provide

• Name, email address, and mobile number when you register an account or contact us.
• Billing details such as business name, address, and GSTIN when you purchase a product or subscription.
• Project requirements, messages, and attachments you send through our contact forms.

b. Information collected automatically

• Device and browser information, IP address, operating system, and referring URLs.
• Usage data — pages visited, time spent, and feature interactions inside our products.
• Cookies and similar technologies for session management and analytics.

c. Payment information

Payments are processed by trusted third-party gateways such as Razorpay. We do not store full card numbers, CVV, UPI PIN, or net-banking credentials on our servers. We only receive a transaction reference and status from the gateway.

3. How We Use Your Information

• To create and manage your account and provide the software you purchased.
• To process payments, issue invoices, and handle refunds.
• To send important service communication such as password resets, renewal reminders, and security alerts.
• To provide customer support and respond to your questions.
• To improve our products, fix bugs, and develop new features.
• To comply with applicable laws, tax regulations, and lawful requests from authorities.

4. Sharing of Information

We do not sell or rent your personal information. We share data only with:

• Payment processors (e.g., Razorpay) to complete transactions.
• Infrastructure providers who host our servers, databases, and backups.
• Communication tools we use to send transactional emails and SMS.
• Authorities, where disclosure is required by Indian law or a valid legal request.

5. Data Security

We apply reasonable technical and organisational measures including encrypted connections (HTTPS), access control, periodic backups, and restricted admin access. No system is perfectly secure, so we encourage you to keep your account password confidential and notify us if you suspect any unauthorised use.

6. Data Retention

We retain your account information for as long as your account is active and for a reasonable period after closure to meet legal, accounting, or reporting requirements. Transactional records are retained as mandated by Indian taxation and financial laws.

7. Your Rights

You can request to access, correct, or delete your personal information by writing to us. We will respond within a reasonable time. Note that some information may be retained where law requires us to keep it.

8. Cookies

Our website uses cookies to keep you logged in and to understand how the site is used. You can disable cookies in your browser, but some features may stop working correctly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before sharing any information.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone below 18 years of age.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.

12. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact us at:

• Email: support.nyflextec@gmail.com
• Phone / WhatsApp: +91 98314 07679
• Company: Nyflextec, India