Cancellation & Refund Policy

1. Scope

This policy applies to all paid services offered by Nyflextec — including software subscriptions (AgniPOS, MeraMed, ManagerJi, etc.), one-time licences, installation, customisation, and development services.

2. Cancellation by the Customer

a. Subscription products

• You may cancel your subscription at any time from your account dashboard or by writing to support.nyflextec@gmail.com.
• Cancellation stops further renewals. Your subscription will remain active until the end of the billing cycle already paid for.
• Partial-month or partial-year refunds are not provided for active subscriptions.

b. One-time licences and installations

• Once a one-time licence key has been delivered or installation has begun, the order cannot be cancelled.
• If you wish to cancel before delivery/installation, contact us within 24 hours of payment.

c. Custom development and customisation

• Cancellation is possible before development work has started. Once work has commenced, charges for the completed effort will be retained.

3. Refund Eligibility

Refunds, where applicable, will be considered in the following situations:

• Duplicate payment — accidental double charge for the same order.
• Failed delivery — payment is captured but software access is not delivered within a reasonable time and the issue cannot be resolved by our support team.
• Non-functional product — a confirmed defect that prevents the core advertised functionality from working and that we are unable to fix within a reasonable period.

4. Refund Not Available For

• Change of mind after the product has been delivered or installed.
• Lack of compatibility with hardware or third-party software not listed in our requirements.
• Customer's inability or unwillingness to use the product.
• Delays caused by missing inputs, data, approvals, or co-operation from the customer.
• Trial or free-tier usage that is later converted into a paid plan.
• Any service explicitly marked as non-refundable at the time of purchase.

5. How to Request a Refund

1. Email support.nyflextec@gmail.com with subject "Refund Request — <your order ID>".
2. Include your registered email, order ID, payment reference, and a brief reason.
3. Our team will respond within 3 business days and may ask for additional details or attempt to resolve the issue first.

6. Refund Timeline

• Approved refunds are processed back to the original payment method via Razorpay.
• It typically takes 5 – 10 business days for the refunded amount to reflect in your account, depending on your bank or card issuer.
• Refunds are issued in INR for the actual amount paid. Any currency-conversion loss or gateway charges deducted by your bank are not reimbursed by Nyflextec.

7. Chargebacks

If you initiate a chargeback through your bank or card network without first contacting our support team, we reserve the right to suspend your account and contest the chargeback with appropriate evidence.

8. Changes to this Policy

Nyflextec may update this policy from time to time. The version published on this page at the time of your purchase will apply to that order.

9. Contact

• Email: support.nyflextec@gmail.com
• Phone / WhatsApp: +91 98314 07679