1. Nature of our Products
All Nyflextec offerings — including AgniPOS, MeraMed, ManagerJi, custom development, software
customisation, and installation services — are digital and service-based. There is
no courier or postal shipment involved.
2. Mode of Delivery
- Account access — for SaaS / cloud-hosted products, access is provisioned to the
email address registered at checkout.
- Licence keys — for one-time licence products, the activation key is emailed to
you.
- Installation — for on-premise products, our team will schedule a remote
installation session at a mutually convenient time.
- Custom development — deliverables are shared through email, our project
portal, or a code repository, as agreed in the project scope.
3. Delivery Timeline
- SaaS / subscription products — account is activated instantly to within
a few minutes after successful payment. In rare cases of payment-gateway delay,
activation may take up to 24 hours.
- Licence keys — typically emailed within 24 business hours of
successful payment.
- On-premise installation — scheduled within 2 – 5 business days
of payment, subject to your availability and system readiness.
- Custom development and customisation — timelines are defined in your project
proposal or work order.
4. Where We Deliver
Because our products are digital, we serve customers anywhere with an internet connection. Pricing
and tax treatment, however, are based on Indian regulations and our invoices are issued from India.
5. Delivery Confirmation
You will receive a confirmation email containing your order details, invoice, and login or
activation instructions. If you do not receive this email within the timelines above, please:
- Check your spam / promotions folder.
- Verify that the email address used at checkout is correct.
- Contact us at support.nyflextec@gmail.com with your payment reference.
6. Failed or Delayed Delivery
If a payment is captured but delivery cannot be completed due to a fault on our side, we will either
complete the delivery on priority or refund the amount as described in our
Cancellation & Refund Policy.
7. Customer Responsibilities
- Provide accurate contact details, business information, and system specifications.
- Ensure that hardware, internet, and operating-system prerequisites are met before installation.
- Co-operate during the scheduled installation or onboarding session.
8. No Physical Shipping
Nyflextec does not ship any physical product, CD/DVD, USB, or printed material as
part of its regular offerings. Any request for physical media is treated as a special add-on and
priced separately.
9. Contact
- Email: support.nyflextec@gmail.com
- Phone / WhatsApp: +91 98314 07679
Effective date: May 31, 2026
